irctc pnr status tneb online payment train running status pnr inquiry irctc railway pnr status Indian Railways Catering and Tourism Corporation Limited offers, online train ticket booking, hotel booking, cab booking, packaged holiday booking, and many other online services. They have such a huge array of services on offer that listing them all here in itself can be a daunting task.
What we wanted to point out here is how it can be very confusing for “AAM JANTA” with very little knowledge of computer and in particular Internet to demystify the mystery of IRCTC Domain names.
There are two domain names www.irctc.com and www.irctc.co.in that’s owned and run by IRCTC and to add more to the confusion there exists www.irctc.in that leads you nowhere even closer to the IRCTC website that you are looking for.
Lets talk about them one by one
www.irctc.in : this domain name is registered and owned by Dr. Marco Ferro & Associates, and if you ever land up yourself on this domain, all you will see is a bunch of Ads that will lead you to some random travel websites. If you are looking to book train ticket or avail any of the online services offered by IRCTC, this is certainly not the website that will meet your needs.
The second is www.irctc.com, The Title of this domain says, IRCTC CORPORATE PORTAL FOR COMPLAINT REGISTRATION, this website is owned and run by IRCTC but if you should not go by the TITLE of the website because it offers more services than you will imagine other than COMPLAINT REGISTRATION. Again, this is not the website that will be of any help if you are looking to Book Train Tickets, or check the PNR Status, check the availability of trains or anything that a regular IRCTC customer needs. Note! your Username and Password that you created on www.irctc.co.in to Login to book your train tickets will not work on www.irctc.com. I realized this after two failed attempts to login to book my ticket. First I thought that I have forgot my password but then I noticed that I was on the wrong website.
www.irctc.co.in : This is the website that runs the life of billions in India, though not designed in the best user friendly way. This is what will finally help you to get to your destination. Whether it’s booking yourtrain tickets, checking the availability of trains or checking the PNR Status of your train tickets, www.irctc.co.in is all that you need.
Disclaimer: I am not a regular train traveller but everytime I use IRCTC I end upwith these thoughts- “Why cant IRCTC online services made simpler and easier to use so that even our Grandpa and Grandma withvery little knowledge of computer and Internet can use it with a smile on their face”Indian Railway Catering and Tourism Corporation Ltd (IRCTC), which also provides online passenger reservation system, has launched a beta version of the revamped site, which is claimed to be more user-friendly and efficient.
The beta version of the new site is available at https://www.irctc.co.in/cgi-bin/beta.dll/irctc/services/home.do#
The new interface is intended to increase the number of visitors who book rail tickets using the site, said Subir Agrawal, director – Consulting, BroadVision – Asia Pacific Region. BroadVision is looking after the website.
“We observed that out of the total number of visitors to the IRCTC only 45 per cent book tickets. Our aim is to increase this number of visitors by making the process more interactive and easy,” he said.
One of the new steps taken is instant booking; the travellers need not login/register for the booking. Anyone can book tickets.
The team is using Web 2.0 platforms and Ajax for enabling more features in the site. The new site would have drop-down options and provide more information on the same web page.
“One need not put a separate request for the train, seats, availability and fare. The intelligent enquiry software would help getting the required information from a single request to central server and that in return bring down the load on the servers,” added Agrawal.
Apart from this, the department would have more powerful servers to take up the loads especially during the peak hours of booking season and timings.
One of the biggest challenges for BroadVision is server loads, which freezes the systems for minutes during booking the tickets especially at 8 am.
According to Subir Agrawal, the number of bookings on an average had been increasing multifold compared to the servers/infrastructure. These bookings and enquiry request are 6-7 times higher during the peak hours than the restof the day. So while the existing infrastructure is well equipped to handle the daylong traffic, it is the peak hour traffic that clogs servers.
He shared that the average number of booking done in a day is around 3 lakh in comparison to a thousand booking done some years ago. According to him, new-age technologies like virtualization are already being tested, but even they have their limitation.
“The best suit would be if we could get more 40-50 servers just for the peak hours to share the load, but none of the systems integrators today provide such facility on rent or any other ways.”
Also three key elements come into play while booking – Central Reservation System (CRS) maintained by Indian Railways, the transaction gateway (maintained by respective banks) and finally the provider of web applications, (BroadVision).
“The three need to collaborate together to get the best solution forward. IRCTC statistics suggest that in a month the success rate on transaction for bookings done by credit cards is around 72-75 per cent, while in case of net banking/debit card, it is around 67-70 per cent,” he added.
IRCTC is the most crowded website in the country. And given the ever-increasing penetration of Internet in cities and villages alike, IRCTC would see more and more eyeballs on the website. Though it claims to update the back-end technology in every two-three years, its problem does not seem to end, bringing in more responsibility on the web enabler like BroadVision.
